Care & Maintenance
- Regular vacuuming keeps the rug clean and free from surface dirt and grit. Use of vacuums without rotating brush is recommended. Vacuums with rotating brush should be set on highest setting to avoid contact against the surface of the rug and the possibility of rotating brush pulling-out/fraying the pile yarn. Vacuums with high power suction as well as vacuums with none adjustable (or self-adjusting) rotating brush should not be used as these types of vacuum tend to damage the rug. Continuous running of vacuum over the edges of the rug should be avoided, as this will cause the serged edges to unravel. (For shag rugs with longer piles, vacuum’s suction tools without the rotating brush should be used).
- Shedding can be normal when a rug is new. Loose fibers imbedded in the rug’s pile during manufacturing will be coming to the surface of the rug. These can be removed by regular vacuuming.
- Rugs should be frequently rotated to prevent wear from uneven traffic patterns and fading from direct sunlight.
- Any wrinkles or creases that may develop during shipping should disappear within a few weeks after the rug is opened on a flat surface.
- New rugs are wrapped in an airtight packaging for overseas shipping. Any odor present will subside in a few days after the rug is opened.
- Use of a rug pad is recommended to keep rugs from shifting and bunching, and to help prolong the life of the rug as well as flooring.
- Longer yarns may work to the surface after use or vacuuming. This is normal. Do not pull the long yarns out. Clip them off evenly with the rug surface using a pair of scissors (see images below).
- Remove spills promptly. Liquids: Blot immediately to soak up as much liquid as possible. Sponge with cold water and blot dry. Solids: Scoop up as much as possible with a dull knife or spoon, then (a) let dry and vacuum (b) sponge with cold water and blot dry. A professional area rug cleaner is recommended for heavy stains
- Viscose offers unsurpassed softness, sheen and color richness. However, viscose is a very delicate material and needs to be treated with extra care. These rugs are ideal for areas in the house with low traffic and where the furniture placement rarely changes.
- A professional area rug cleaner is recommended for cleaning. However, there are immediate steps that can be taken in order to minimize damage to the rug. Remove spills promptly. Liquids: Blot immediately (do not rub) to soak up as much liquid as possible. Solids: Scoop up (in the same direction as the pile nap) as much as possible with a dull knife or spoon. Have the rug cleaned by a professional area rug cleaner as soon as possible.
Cowhide Rugs (Alps & Tahoe Collections):
- Remove spills promptly. Liquids: Blot immediately to soak up as much liquid as possible. Sponge with cold water and blot dry. Solids: Scoop up as much as possible with a dull knife or spoon moving in the same direction of the hair-on-hide nap, then (a) let dry and vacuum (b) sponge with cold water and blot dry. A professional area rug cleaner is recommended for heavy stains.
- To prevent damage to the rug, heavy furniture should not be dragged on the rug. Furniture should be lifted and placed on the rug.
Indoor-Outdoor with PET (Polyester) yarn (Canyon, Dublin & Delano Collections):
- If placed outdoors, buildup of dirt and organic matter should be removed promptly in order to eliminate any possibility of mold. Although moisture will not damage the rug, prolonged exposure should be avoided. If the rug gets wet, moving it to allow air circulation over & under the rug is the best way to avoid moisture damage.
- If placed outdoors, use of outdoor rug pad is highly recommended.
- Prolonged exposure to direct sun may cause fading. Rug should be rotated frequently to prevent uneven fading and uneven wear from traffic patterns
- Blot liquids immediately to soak up as much liquid as possible. Sponge with cold water and blot dry. For larger stains, Professional Cleaning is recommended.